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 General Conditions |
- Booking Conditions
Those that desire a reservation must be considered an adult in their country of residence and be able to guarantee the financial responsibility for those payments associated with all contracted services.
To look for an apartment for the dates you wish to stay, you can search availability through our search form on the Home page. Then the site will show you the available apartments for the selected dates. You can also search through the neighborhoods or categories.
You may start your reservation request through the reservation application form or by e-mail. To process your request, we need you to contact us no later than 2 working days prior to your check-in date. We will contact you within the next 2/3 business days to supply relevant information and to confirm availability as well as prices.
To book an apartment you need to make a prepayment of 15% of the rent plus administration fee. The remaining balance, along with the damage deposit, needs to be paid in cash upon arrival.
Payment of booking and Admin Fee can be done with credit card through PayPal, bank transfer (if you are in Argentina) or Western Union.
Please note that the booking is not confirmed until the prepayment is received; you will then receive the booking confirmation by email.
- Cancellation Policy
Cancellation fees depend on notice given and are as follow:
- Notice given less than 14 days prior to arrival: 50% of the total balance
- Notice given less than 24 hours or no prior notice: 100% of the total balance.
Please note that the prepayment is non-refundable, not even in the case of force majeure.
If you want to stay in another apartment than the one you booked, it's considered a cancellation. To change an apartment; you must make a new booking. This is regarded as a new booking and is subject to the Cometobaires Terms and conditions
All cancellations or changes must be made via email. Cancellations or changes by phone are not accepted
Rental charges already paid are non refundable. If the client wants to shorten his/her stay, the already paid amount cannot be refunded, for it is taken as compensation for the owner for breach of contract.
In the event that the owner cannot provide you, the client, with the apartment that was booked, Cometobaires will help to find you a similar accommodation, subject to availability. If no agreement can be made regarding alternative accommodation, Cometobaires will refund the full prepayment for the booking.
- Damage Deposit
Clients will pay a deposit as a guarantee, the amount of which will differ according to the following description:
- Stays less than 1 month: the price of 1 week’s rent
- Stays from 1 to 2 months: the price of 2 week’s rent
- Stays more than 2 months (up to 6 months): the price of 1 month’s rent.
The damage deposit is refundable on the check out date, after the owner has checked the inventory and the general condition of the property.
In the even of damages or losses during the client’s stay, the amount necessary to return the property to its original condition will be debited from the deposit made as a guarantee.
Should the deposit made as a guarantee not be enough to cover the damages, the client will have to pay the balance to cover said expenses.
The client is responsible for returning the property in the original condition of orderliness and cleanliness. Cleaning charges included in the rental price do not exempt the client from his/her obligation to return the property in its original cleanliness condition and the furniture in its original position.
- Arrival and Departures Process
Together with the confirmation e-mail of your booking, CometoBaires will send you an e-mail containing all the information you need upon the arrival: apartment address and contact telephone number.
You are requested to reply as soon as possible with the time of your arrival, in order to allow our staff and the owner of the apartment, to meet and give you the keys upon arrival.
When you arrive at the apartment, our staff will be waiting for you at the agreed time. We will show you how the equipment works and give you the apartment keys. You will be requested to sign a short-term rental contract which will be also signed by the owner.
Departure time should be before 10 am. The owner or a member of our staff will be at the apartment at the agreed time to: Collect the apartment keys and return the refundable deposit minus any damages which may have occurred.
Our representative will be waiting for you 1 additional hour to the time stated via your e-mail. After 1 hour, you must contact our commercial telephone number.
- Early and Late Check in/out
CometoBaires offers check-in and check-out service free of charge from 9AM to 5PM, Monday to Friday. This service is charged separately, as follow:
Monday to Friday from 7AM to 9AM, and from 6PM to 10PM: USD 15
Monday to Friday from 11PM to 6AM: USD 30 (subject to availability; please, ask before)
Weekends and holidays from 7AM to 6PM: USD 15 and from 7PM to 6AM: USD 30,-
Important: This service is charged irrespective of the client’s actual arrival time at the property. That is to say, if CometoBaires agent has been waiting for the client at the specially agreed arrival time, even if the client should arrive within the time span when this service is usually free of charge, the client must pay for the already purchased service.
- Behavior at the apartment
The client signing the rental agreement will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, CometoBaires apartments shall be entitled to request the client and the persons accompanying him/her to leave the apartment without being entitled to any compensation.
In case of non-fulfillment of the aforementioned duties, CometoBaires Apartments reserves the right to ask the client to leave the apartment, in which case the client would not be entitled to any compensation.
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